FAQ

How do I return my coat? 

We hope you like our products as much as we do, if you have an issue and would like to return please contact our customer service team with your reason for returning your goods on the below e-mail hello@jaegrdogwear.com. We will get back to you as soon as possible with your return options, so you can send the package back to us, packages must be pre-paid. Once received your goods and checked them over your original payment method will be credited. 

Returned items must not have been used, altered, washed or damaged. 

How do I pronounce Jaegr?

[Jay-gur]

How do I wash the jaegr equipment?

Each of our products will come with wash instructions on the product, it will also be visible on the product description.

When are you planning on launching more products?

We are a new company and are planning on releasing new products on a seasonal basis and have lots of plans in the pipeline that are currently being trialled and tested! Follow us on our Socials to find out more!

When are you planning on launching more sizes?

We are currently looking at adding more sizes for our coats and getting them ready to launch very soon!

How long does it take for customer services to reply to me?

We will reply as soon as possible, majority of queries will be dealt within 1 working day.

Would you class jaegr dogwear as a sustainable brand?

We consider the environment with every part of our business and are working on an eco-range.

Have you experienced a problem with our website?

Please follow the contact us section and let us know, we appreciate all feedback about our site and the issues you have encountered, we always try to ensure there are no issues but from time to time this is unavoidable.

Do you need any advice?

Please follow the contact us section and let us know what you are struggling with, we are always happy to help with whatever it is, as small or as large as it may seem.

Anything you want to see?

We are always developing further products, but we ultimately make our decisions based on what our loyal customers want, if you message us via the contact us page we will do our best to ensure these are done.

If you have any further questions please let us know via the contact us page