The Jaegr Promise

Our TESTED promise

Our Jaegr products are thoroughly tried and tested with our companions and we are proud to guarantee against defects in materials and also in our craftsmanship.

Here at Jaegr, we’re dedicated to making the best dog products on the planet. If anything is wrong with your Jaegr product, we will do everything we can to make it right.

If you have received a Jaegr item that you suspect has a defect, please let us know by reaching out to us via the 'contact us' page or via e-mail.

Jaegr will approve claims of products purchased through only. Therefore receipts must be provided. Our guarantee covers manufacturing and material defects only and does not include damage caused by any of the following:

  • Improper use or misuse of the product
  • Damage caused by chewing, cleaning, disassembly, alterations, or modifications
  • Damage caused by or resulting from normal wear and tear, abuse, or fire and more.